12 Aug 2009
Jutda Helpdesk is a Django-powered ticket tracking system for small enterprise, designed from the ground up to be easy to use. It’s an Open source HelpDesk / ticket tracking system.
Jutda Helpdesk is designed to be easy to use, as ticket tracking systems are only useful when everybody makes use of them. To ease the pain of implementing a new helpdesk management system, there is a series of documents prepared to cover issues such as installation, configuration, and getting started with the software, read them here.
Jutda HelpDesk Features
- Intuitive user interface
- Full two-way e-mail integration
- Multi-queue: separate tickets into departments & product-groups
- Automatic ticket escalation
- Public web-based ticket submission and review
- Private staff-only web-based interface
- Reporting and statistics are available
- Full API to allow tickets to be created, updated, resolved, and deleted from 3rd party applications
- Runs on top of industry-standard open-source software
Requirements: Python 2.3+, Django
Website: http://www.jutdahelpdesk.com/
Demo: http://demo.jutdahelpdesk.com/
Download: http://code.google.com/p/jutda-helpdesk/
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