02 Nov 2009
HESK is a free Help Desk Software written in PHP/MySQL. It allows webmaster to setup a ticket support system on their Web site. It has all the features the big and expensive help desks have, but it’s user-friendly, lightweight and free. HESK.com also offers a remotely hosted help desk for a small monthly fee.
With HESK Help Desk Software, customers can quickly and easily submit support tickets and let your staff benefit from a friendly Web interface to help you better manage customer support requests.
HESK Features
- Unlimited administrators and staff
- Canned responses
- Fully-featured knowledgebase (articles, categories, search…)
- Custom fields in the “Submit a ticket” form
- Anti-SPAM checks when submitting a ticket
- Powerful ticket search functions
- E-mail notifications of new tickets and replies
- Autoclose ticket functionality after X days
- Easy-to-use Web interface
- Easy translation for any language
HESK is easy to use, simple, secure and Free alternative to commercial Help Desk Software. Review an introduction video about this Help Desk Support Software here.
HESK now offers a fully functional Remote Help Desk solution. Instead of installing Help Desk on your own server, HESK will host it for you remotely. The good thing I found in hosted solution is, they never restrict or limit your remote help desk functionality.
Requirements: HESK will work on any server that has a working installation of PHP 4.3.2 or newer and MySQL 4.0 or newer.
Website: http://www.hesk.com/
Hosted Help Desk: http://www.hesk.com/remote-help-desk.php
Demo: http://www.hesk.com/demo.php
Download: http://www.hesk.com/download.php
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