WordPress is a state-of-the-art publishing platform with a focus on aesthetics, web standards and usability. WordPress is one of the most powerful content management system (CMS) system today.
Plugins are tools to extend the functionality of WordPress. The core of WordPress is designed to be lean, to maximize flexibility and minimize code bloat. Plugins offer custom functions and features so that each user can tailor their site to their specific needs.
Do you provide customer support with live chat or ticketing system? Not everyone feels that a customer support plugin is important or even necessary, but its actually benefits your site/blog.
Today, we have gathered some amazing WordPress plugins for customer support, ticketing systems, live chat and help desk operations.
ClickDesk Live Support – Live Chat & Help Desk Plugin for WordPress
ClickDesk is a value combo of best wordpress live chat, help desk, voice chat and social toolbar for your website.
Easy to install, simple to use, straightforward to configure, and with a wealth of options, their plugin enables a popup window that offers the visitor the ability to instant message you, call you, or engage with you on Twitter or Facebook.
It also makes it possible to use Google Talk and Skype to make communication easier and more economically viable. The ability to engage audiences across different social media platforms is an important asset and this plugin delivers.
Cloud Based Live Chat, Group Chat and Social Widget – Flyzoo
Flyzoo is a cloud-based Live Chat, Group Chat and Social Widget to engage your users and unleash the social power of your blog, e-commerce or personal website!
MyLiveChat – Live Chat Plugin for WordPress
My LiveChat is a free, high performance and most user-friendly live chat software solution. It allows you to live chat with website visitors, monitor site traffic, and analyze visitors web activities, including their search engine and keyword usage.
Visitors to your web site simply click a Live Help button and are connected with one of your representatives. Your representative then assists the visitor by providing information, links, graphics, or even guiding them through your web site.
Helpdesk Into Your WordPress Blog – Zendesk
Zendesk is a plugin that brings more than just a help desk to your WordPress website. It makes it easier for users on your blog to submit tickets and participate in community forums. Using the Zendesk drop box a visitor can easily have a live chat with the website admin.
The plugin provides the user with a single dashboard to help manage all tickets and support requests. In many websites there is a page exclusively dedicated to support, with Zendesk you can create a custom form which can be added to your website.
Free Chat & Helpdesk WordPress Plugin – LiveAgent
WordPress LiveAgent free plugin integrates full featured help desk and live chat software LiveAgent into any WordPress installation. It can provide complete customer support platform with hybrid chat and email tickets. You will have 50 chats/tickets per month for free.
Add Live Chat Support In Your Website – HelpDen
HelpDen is a WordPress live chat plugin and uses a simple mechanism which permits live customer support.
Open Source Help Desk and Support Ticket System for WordPress – wpsc Support Tickets
Support tickets are critical to most businesses that provide a product or service, and is often used for clients, customers, members, authors, sponsors, pre-sale questions and more.
wpsc Support Tickets is an open source WordPress support ticket system, available in 14 languages.
This isn’t some port of another ticket system that’s been hacked to run inside WordPress. This is a new plugin designed from the ground up specifically for WordPress.
WordPress Advanced Ticket System – Wats
Wats stands WordPress Advanced Ticket System and is a ticket system. This plugin adds the features of a complete ticket system to WordPress. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority, product and type of each ticket.
Powerful FAQ & Knowledge Base For Your WordPress Blog
An easy and effective way to avoid a lot of confusion and support queries is by providing a good support page that contains all frequently asked questions and other support queries. In this manner a bulk of your customers can have their doubts cleared up without having to interact with you or any of your support staff. This plugin provides a WordPress website with an FAQ section. And it couples this feature with a hybrid communications system for your website enabling easier customer-client interaction. With this plugin you can provide cloud based, affordable social support to your customers.
Banckle Live Chat Plugin for WordPress
Through Banckle Chat Plugin, you can effectively communicate and conduct live chat sessions with the visitors of your WordPress website.
Along with providing live support to your customers it also keeps you updated about your website visitor tracking and activity. You can view the technical and demographical information of your visitors. Get collaborative and social with your customers.
JavaScript Chat Snippet For Mibew (Open Source Chat Software) – WP Mibew
WP Mibew generates the JavaScript chat snippet for the mibew – an open source chat software.
WP Mibew is a WordPress plugin that will help you include the Mibew chat on your WordPress installation. Just paste [wp-mibew] short code anywhere in the post or your theme files. Additionally, you can include HTML comments around [wp-mibew]. WP Mibew will generate the chat code for you.
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